Privacy Policy for TRX Express Inc
This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our Website, apply for jobs, contact us, or otherwise interact with us.
TRX Express Inc (“we,” “us,” or “our”) operates https://www.trxexpressinc.com/ (the “Website”), a refrigerated and dry-van transportation service based in Crest Hill/Joliet, Illinois.
TRX Express Inc is a logistics and transportation company that coordinates freight and delivery operations across multiple regions. We use SMS and MMS messaging for two-way, conversational communication with customers, drivers, and external business partners to share time-sensitive updates such as load confirmations, delivery schedules, and service coordination details. The goal of our messaging is to improve communication efficiency, reduce delays, and ensure accurate, real-time information exchange. Messages are strictly operational and not promotional. If more than 48 phone numbers are used, this supports multiple dispatchers and regional offices managing their own communication lines for faster response times.
By accessing or using our Website or services, you agree to the terms of this Privacy Policy.
Effective Date: January 8, 2026
Last Updated: February 4, 2026
1. Information We Collect
We may collect the following types of information:
a. Personal Information You Provide
• Name, email address, phone number, address, and other contact details you submit through forms (e.g., Contact Us, Job Applications, Directory requests).
• Employment details if you apply for a driving or team position.
• Any other information you choose to provide directly to us.
b. Usage and Technical Data
• IP address, browser type, device information, operating system, pages viewed, duration of visits, and other analytics data collected automatically through website technologies (e.g., cookies).
c. Communications
• Records of communications with us, such as emails, phone calls, or messages submitted through the Website.
2. How We Use Your Information
We may use information we collect for the following purposes:
a. To Provide and Improve Services
• To respond to inquiries and requests.
• To process job applications and communicate about employment.
• To personalize and improve the Website and user experience.
b. Internal Operations
• To analyze usage trends and administer the Website.
• To protect our rights, property, or safety, and those of our users.
c. Communications
• To send service-related announcements, updates, or other information about TRX Express Inc.
3. How We Share Your Information
We do not sell or rent your personal information to third parties.
We may share your information in the following limited circumstances:
• Service providers & contractors — trusted partners who perform services on our behalf (e.g., cloud hosting, analytics).
• Legal compliance — when required by law, regulation, legal process, or government request.
• Protection of rights — to enforce our terms, protect safety, or defend against legal claims.
4. Cookies & Tracking Technologies
We may use cookies and similar tracking technologies to:
• Understand how users navigate the Website.
• Maintain session information.
• Improve performance and functionality.
You can generally disable cookies through your browser settings, but some features of the Website may not function properly without them.
5. Security
We implement reasonable administrative and technical security measures to help protect your information from unauthorized access or disclosure.
However, no internet transmission or electronic storage is 100% secure — absolute security cannot be guaranteed.
6. Links to Third-Party Sites
Our Website may contain links to third-party websites. If you follow a link to any external site, this Privacy Policy does not apply; please review the privacy practices of those sites directly.
7. Children’s Privacy
The Website is not intended for children under 16. We do not knowingly collect personal information from individuals under 16. If we become aware that we have collected such information without verification of parental consent, we will take steps to delete it.
8. SMS Terms and Conditions
By opting in to receive SMS messages from TRX Express Inc, you consent to receive text messages related to operational and customer service communications. Message frequency may vary. Message and data rates may apply. You may opt out at any time by replying STOP. For assistance, reply HELP. TRX Express Inc does not sell, share, or distribute mobile phone numbers, SMS opt-in data, or consent information with third parties or affiliates for marketing or promotional purposes.
9. Opt-In Consent
We collect and use personal information based on your explicit opt-in consent where required by law.
By submitting your information through our website, you:
Acknowledge that you have read and understood this Privacy Policy
Consent to the collection, use, and processing of your information as described
For SMS customer service/operational (email, SMS, or phone):
This registration is for SMS customer service/operational messaging only and no promotional or marketing messages will be sent.
You may withdraw your consent at any time (see Section 10)
10. Opt-out & Access
To opt out of marketing communications, text STOP or reply HELP for more information. Message frequency varies. Message and data rates may apply.
HELP MESSAGE EXAMPLE: For help or information, contact us at dispatch@trxexpress.com or call 815-205-4060. Reply STOP to opt out of messages.
Contact us to access, correct, update, or request deletion of your personal information;
To submit requests regarding your personal data, please use the contact information provided below.
Support Email: dispatch@trxexpress.com Phone: 815-205-4060
11. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Last Updated” date. Continued use of the Website after changes indicates acceptance of those changes.
12. Contact Us
If you have questions about this policy or wish to exercise your privacy rights, contact:
TRX Express Inc
Website: https://www.trxexpressinc.com/
Address: 820 Brian Dr, Crest Hill, IL (Joliet), United States, IL 60403 Chamber of Commerce
Email: dispatch@trxexpress.com
Phone: 815-205-4060
For help or information, contact us at dispatch@trxexpress.com or call 815-205-4060. Reply STOP to opt out of messages.